Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

How long will it take to get my order?

It depends on where you are. Orders processed in Canada will take 5-7 business days to arrive (this does not include weekends). US and international deliveries can take anywhere from 7-16 business days. Estimated delivery dates are provided at checkout.

Who do I contact if I have questions about my order?

The best way to contact us is to email shop.minacompany@gmail.com with your name and order number. Please do not DM on socials for questions about your order.

Do you accept returns/exchanges?

According to our return policy, customers must make a request for return by emailing us at shop.minacompany@gmail.com within 6 days of delivery. All tags and labels must be attached, item must remain unworn, unwashed, unsoiled for us to accept your return. Shipping costs associated with returns must be covered by customer. Returns will be refunded via store credit. We do not currently offer exchanges.

Return Policy

Thank you for choosing Mina and Company. We appreciate your patronage. Please review our No Exchange and ONLY refund policy, carefully before making a purchase. By placing an order with us, you acknowledge and agree to the terms outlined below:

All items are individually assessed for quality and condition before shipping. We take great care to ensure that each product meets our standards before it is sent out to our customers.
Due to the nature of our business and the availability of our products, we cannot guarantee the availability of specific items at all times. Our inventory may be limited due to factors beyond our control, such as supply shortages, high demand, or seasonal variations.
As a result, we are unable to offer exchanges for purchased items. Once an order has been placed and processed, it cannot be modified or canceled. We apologize for any inconvenience this may cause.
Customers can return items at their own shipping cost within 6 days of delivery. Labels must be attached, no visible stain or damage.
By proceeding with your purchase, you acknowledge that you have read and understood our policy. If you have any questions or concerns, please don't hesitate to contact us before placing your order.

Mina and Company reserves the right to update or modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Please check our website regularly for updates to our policies.

Thank you for your understanding and cooperation.

You can always contact us for any questions at shop.minacompany@gmail.com.

Return Policy

Frequently Asked Questions